Viessmann Climate Solutions is seeking an Area Service Manager for their Nord-ost region in Germany. This role involves leading service operations in the residential and light commercial sectors, with responsibilities in team management, economic oversight, and ensuring high service quality
Job Summary
As an Area Service Manager, you will be responsible for service operations in your region, leading technicians and dispatch staff, and managing economic KPIs.
You will ensure the quality of service calls, continuously improve customer satisfaction, quality, and efficiency, and actively shape new services.
The company offers a permanent position in a successful company, company pension, 30 days of paid vacation, and exclusive discounts on products and services.
Matching Summary
Match Score: 85
Viessmann Climate Solutions is seeking an Area Service Manager for their Nord-ost region in Germany. This role involves leading service operations in the residential and light commercial sectors, with responsibilities in team management, economic oversight, and ensuring high service quality.
Skills & Requirements
Must-have
Technical and disciplinary leadership
Service quality assurance
Customer satisfaction improvement
ISO 9001 certification participation
Nice-to-have
Entrepreneurial thinking and acting
Negotiation skills
Knowledge of current product program
Key Requirements
Completed apprenticeship as an Anlagenmechaniker SHK / Heizungsbauer/ Gas- und Wasserinstallateur or equivalent
Minimum 5 years of experience in SHK customer service
Ideally first leadership experience
Business administration knowledge, especially in sales
Secure knowledge of sales contract and warranty law
Fluent German language skills
Residence and willingness to travel within the service region