Lead Client Care Assistant (lead Receptionist)

Palmerston Veterinary Group

Buckhurst Hill, United Kingdom
From £29,000 py, depending on experience; not spec...
Onsite
Leadership experience
Client feedback monitoring
Client service standards
Continually monitor and respond to client feedback, action any suggestions to improve our service

Job Summary

  • Continually monitor and respond to client feedback, action any suggestions to improve our service.
  • Demonstrate positive leadership to motivate and boost employee morale.
  • Palmerston Veterinary Group is committed to providing an environment where our team can thrive.

Matching Summary

Continually monitor and respond to client feedback, action any suggestions to improve our service.

Salary

From £29,000 per annum, depending on experience; Not specified; Not specified

Skills & Requirements

Must-have

  • Leadership experience
  • Client feedback monitoring
  • Client service standards
  • Employee morale boosting
  • Customer complaint resolution
  • Receptionist presentation enforcement

Nice-to-have

  • Demonstrate empathy
  • Build client relationships
  • Positive leadership presence
  • Supportive team environment
  • Professional development support

Key Requirements

  • Leadership experience required
  • Valid driving license required
  • Flexible to cover shifts
  • Reception or Client Care experience
  • Cash handling and till operation
  • IT skills (Word, Excel, Outlook)

Work Rights

Not specified

Tailored Resume

Cover Letter