Customer Service, Credit Counsellor - Bilingual

CIBC

Montréal, Canada
Fully remote
Bilingual (french and english)
Credit counselling
Client engagement
Connect with clients through calls to discuss repayment options and resolve outstanding debts

Job Summary

  • Connect with clients through calls to discuss repayment options and resolve outstanding debts.
  • Ensure clients are aware of contractual obligations and help prevent further delinquencies.
  • CIBC offers a career with competitive salary, incentive pay, banking benefits, pension plan, and employee share purchase plan.

Matching Summary

Connect with clients through calls to discuss repayment options and resolve outstanding debts.

Skills & Requirements

Must-have

  • Bilingual (French and English)
  • Credit Counselling
  • Client Engagement
  • Call Ownership
  • Problem Solving
  • Relationship Building

Nice-to-have

  • Goal Oriented
  • Passionate About People
  • Love to Learn
  • Values Driven
  • Embrace Strengths and Ambitions

Key Requirements

  • Legally eligible to work
  • Valid work or study permit (if applicable)
  • Attribute-based assessment and skills test (e.g., simulation, coding, French proficiency)
  • AI tools used in recruitment process

Work Rights

Not specified

Tailored Resume

Cover Letter