Customer Success Manager - Adaptive Planning

Workday

San Francisco, California, United States
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
This role ensures maximum value is derived from Workday Adaptive Planning products by quantifying value, driving adoption, and sharing best practices

Job Summary

  • This role ensures maximum value is derived from Workday Adaptive Planning products by quantifying value, driving adoption, and sharing best practices.
  • The successful candidate will act as a trusted advisor to executive sponsors while managing renewals end-to-end and identifying upsell opportunities.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonuses and stock grants.

Matching Summary

This role ensures maximum value is derived from Workday Adaptive Planning products by quantifying value, driving adoption, and sharing best practices.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management
  • Strategic planning for enterprise accounts

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Ability to manage ambiguity in complex environments
  • Strong verbal and written communication skills
  • Willingness to go the extra mile for customers

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of customer success management experience
  • 2+ years of CRM usage (Salesforce) and CS tools (Gainsight)

Work Rights

Not specified

Tailored Resume

Cover Letter