Customer Service Operator, Otisline - 1st Shift

Otis

BLOOMFIELD, CT, USA
$42,000 a year py
Hybrid
Salesforce service cloud utilization
Dispatching service mechanics
Handle difficult customers
Otis is seeking a Customer Service Operator for its OTISLINE in Bloomfield, CT, to provide exceptional support in a hybrid work setting. The role requires strong customer service skills, proficiency in Salesforce, and the ability to manage service requests effectively while adhering to performance metrics

Job Summary

  • OTISLINE® operates 24 hours a day, 365 days a year to deliver outstanding service to customers, mechanics, local offices, and the OTISLINE® team.
  • Responsibilities include receiving, documenting, and processing service requests, timely dispatching of mechanics, and escalating requests as appropriate.
  • Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day.

Matching Summary

Match Score: 85

Otis is seeking a Customer Service Operator for its OTISLINE in Bloomfield, CT, to provide exceptional support in a hybrid work setting. The role requires strong customer service skills, proficiency in Salesforce, and the ability to manage service requests effectively while adhering to performance metrics.

Salary

$42,000 a year

Skills & Requirements

Must-have

  • Salesforce Service Cloud utilization
  • dispatching service mechanics
  • handle difficult customers
  • professional phone etiquette
  • typing at least 25 wpm
  • French/English language required

Nice-to-have

  • teamwork and commitment
  • continuous improvement activities
  • innovative global industry leader
  • diverse, global team

Key Requirements

  • High school diploma
  • dedicated workspace and high-speed internet
  • familiarity with computers and basic applications
  • ability to attain and maintain department performance metrics
  • adhere to assigned work schedules
  • work rotational scheduled weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter