Specialist Customer Care – Intermediary Mortgage Expert

Barclays

Glasgow, United Kingdom
Hybrid
Proven telephony-based customer service experience
Effective stakeholder management skills
Confident multitasking and priority management
This role serves as the expert guide for brokers and solicitors navigating mortgage applications from start to finish

Job Summary

  • This role serves as the expert guide for brokers and solicitors navigating mortgage applications from start to finish.
  • The position requires resolving complex inquiries regarding account balances, transactions, payments, and technical challenges with confidence.
  • Candidates must be willing to attend the office full-time for a 10-week training period before transitioning to a hybrid schedule.

Matching Summary

This role serves as the expert guide for brokers and solicitors navigating mortgage applications from start to finish.

Skills & Requirements

Must-have

  • Proven telephony-based customer service experience
  • Effective stakeholder management skills
  • Confident multitasking and priority management

Nice-to-have

  • Mortgage product knowledge and policy understanding
  • Ability to build strong broker relationships
  • Experience in fast-paced mortgage environments

Key Requirements

  • Minimum of 1 day per week office attendance required
  • Full-time office attendance during initial 10-week training program
  • Experience delivering excellent customer service in telephony environment

Work Rights

Not specified

Tailored Resume

Cover Letter