Technical Services & Complaint Intake Supervisor (emea Support)

Abbott

Taguig City, Philippines
Supervisory experience in medical device industry
Knowledge of iso13485 and fda 820 regulations
Experience with quality management systems
The role is responsible for managing the Technical Support team, coaching and developing a team-based culture while driving complaint regulatory compliance

Job Summary

  • The role is responsible for managing the Technical Support team, coaching and developing a team-based culture while driving complaint regulatory compliance.
  • This position requires partnering with the QA/RA function to ensure adherence to the Quality Management System meeting both ISO13485 and FDA 820 requirements.
  • The supervisor must lead solution-oriented investigations of negative trends and own the QI/CAPA program to ensure effective closure of corrective actions.

Matching Summary

The role is responsible for managing the Technical Support team, coaching and developing a team-based culture while driving complaint regulatory compliance.

Skills & Requirements

Must-have

  • Supervisory experience in medical device industry
  • Knowledge of ISO13485 and FDA 820 regulations
  • Experience with Quality Management Systems
  • Team management and performance coaching skills
  • Process improvement and CAPA program ownership

Nice-to-have

  • Strong interpersonal conflict resolution abilities
  • Active listening and emotional intelligence
  • Subject Matter Expertise for internal audits
  • Cross-functional collaboration capabilities
  • Data analysis and trend identification skills

Key Requirements

  • Minimum 5 years supervisory experience in medical device industry
  • 3rd Level Certificate, Diploma or Degree in Science, Biomedical, Nursing, or Engineering
  • Proven track record in complaint handling and technical services

Work Rights

Not specified

Tailored Resume

Cover Letter