The Enterprise Support Engineer serves as the primary escalation point for Premium Support customers experiencing advanced technical issues with Apple device management
Job Summary
The Enterprise Support Engineer serves as the primary escalation point for Premium Support customers experiencing advanced technical issues with Apple device management.
Candidates will diagnose and resolve complex issues across Jamf products using logs, debugging tools, and root cause analysis while acting as a customer advocate.
Jamf offers a flexible hybrid work culture in Bangalore with clear career paths and recognition as a top workplace for multiple consecutive years.
Matching Summary
The Enterprise Support Engineer serves as the primary escalation point for Premium Support customers experiencing advanced technical issues with Apple device management.
Skills & Requirements
Must-have
3 years customer support experience
SaaS or technology environment background
Log analysis and debugging skills
Cloud infrastructure familiarity AWS Azure GCP
API web technologies networking SQL knowledge
Professional working proficiency in English
Nice-to-have
Basic scripting Python Bash automation
Jamf 400 certification preferred
Jamf 370 certification preferred
Strong problem-solving abilities
Empathetic and patient demeanor
Self-motivated proactive approach
Key Requirements
Minimum 3 years in customer support role
Bachelor's Degree preferred
Based in India or have sponsorship to work there
Hybrid work availability from Bangalore office half of the week
Work Rights
Must be based in India or have valid work authorization/sponsorship