Customer Service, Qa

221

Base: $21.00ph. - $24.00ph.; bonus/equity: 10% cas...
Customer service experience
Call center quality assurance
Compliance and regulatory standards
The QA Specialist is responsible for monitoring and evaluating a subset of customer interactions to ensure alignment with business goals and regulations

Job Summary

  • The QA Specialist is responsible for monitoring and evaluating a subset of customer interactions to ensure alignment with business goals and regulations.
  • Eligible employees receive an annual discretionary cash bonus target of 10% and a restricted stock units bonus target of 10% based on performance goals.
  • Axos Bank requires all candidates to pass a pre-employment background check including a drug test that screens for marijuana.

Matching Summary

The QA Specialist is responsible for monitoring and evaluating a subset of customer interactions to ensure alignment with business goals and regulations.

Salary

Base: $21.00/Hr. - $24.00/Hr.; Bonus/Equity: 10% Cash Target; 10% RSU Target semi-annually; Benefits: Medical, Dental, Vision, Life Insurance, 401(k) Match

Skills & Requirements

Must-have

  • Customer service experience
  • Call center quality assurance
  • Compliance and regulatory standards
  • Agent performance evaluation
  • Daily auditing of customer accounts

Nice-to-have

  • Banking industry experience
  • Standardized customer communication
  • Identifying common customer issues
  • Participating in agent training

Key Requirements

  • 2+ years of customer service experience
  • Banking industry experience highly preferred
  • Pass credit and criminal background check
  • Pass pre-employment drug screening

Work Rights

Not specified

Tailored Resume

Cover Letter