Member Experience Manager

EōS Fitness

Fort Worth, TX, US
Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Front-line leadership experience
Customer service problem solving
Billing issue resolution skills
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Front-line leadership experience
  • Customer service problem solving
  • Billing issue resolution skills
  • Team training and coaching ability
  • Fast-paced environment adaptability

Nice-to-have

  • Fitness industry knowledge
  • Hospitality background preferred
  • Social media platform proficiency
  • Empathetic communication style
  • Solution-oriented mindset

Key Requirements

  • CPR certification within 30 days
  • Pass background check
  • Complete EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter