3+ years hospitality or hospitality tech experience
2+ years leading customer success or account management teams
Deep understanding of hotel operations
This role serves as the strategic backbone for a remote team of Account Managers dedicated to delivering exceptional customer outcomes across North America
Job Summary
This role serves as the strategic backbone for a remote team of Account Managers dedicated to delivering exceptional customer outcomes across North America.
The successful candidate will guide their team to build stronger customer relationships, hit retention goals, and grow their skills while staying connected to the customer experience.
Cloudbeds offers a fully remote work environment with benefits including monthly wellness Fridays, full paid parental leave, and a home office stipend.
Matching Summary
This role serves as the strategic backbone for a remote team of Account Managers dedicated to delivering exceptional customer outcomes across North America.
Salary
Base: $83,000-$123,000 annually; Bonus/Equity: Not specified; Benefits: Remote first, PTO, wellness days, parental leave, home office stipend
Skills & Requirements
Must-have
3+ years hospitality or hospitality tech experience
2+ years leading customer success or account management teams
Deep understanding of hotel operations
Strong analytical skills with Salesforce and Zendesk
Experience handling escalations and complex negotiations
Nice-to-have
Prior people leadership in SaaS or hospitality tech
Familiarity with PMS, RMS, or channel managers
Passion for AI-powered solutions in hospitality
Ability to thrive in a fast-paced remote environment