Client Experience Specialist - Naperville

Tricoci Salon & Spa

Naperville, IL, USA
On-site
Customer-facing experience
Strong communication skills
Point-of-sale software proficiency
Tricoci Salon & Spa is seeking a Client Experience Specialist in Naperville, IL, who will be responsible for providing exceptional customer service and creating a welcoming environment for clients. The ideal candidate should have experience in a customer-facing role, particularly within the beauty, hospitality, or retail sectors

Job Summary

  • As a Client Experience Specialist, you will be the first point of contact for clients and ensure a warm, welcoming, and seamless experience throughout their visit.
  • The role includes greeting clients, scheduling future appointments, achieving KPI targets, maintaining brand standards, and facilitating communication among team members.
  • Employees enjoy competitive pay, employee discounts, growth opportunities, comprehensive health insurance, 401(k) matching, wellness benefits, and paid leave.

Matching Summary

Match Score: 85

Tricoci Salon & Spa is seeking a Client Experience Specialist in Naperville, IL, who will be responsible for providing exceptional customer service and creating a welcoming environment for clients. The ideal candidate should have experience in a customer-facing role, particularly within the beauty, hospitality, or retail sectors.

Skills & Requirements

Must-have

  • Customer-facing experience
  • Strong communication skills
  • Point-of-sale software proficiency
  • Ability to handle cash and credit transactions
  • Maintain brand standards
  • Schedule client appointments
  • Mobile customer experience

Nice-to-have

  • Passion for beauty and wellness
  • Professional appearance and demeanor
  • Ability to thrive in fast-paced environment
  • Strong organizational skills
  • Active listening skills
  • Team communication and collaboration
  • Reservation experience

Key Requirements

  • 1-2 years customer-facing experience
  • Experience in spa, salon, hospitality, or retail preferred
  • Ability to work evenings and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter