Customer Success Manager, Enterprise

ServiceTitan

Base: $86,600 - $115,800 usd; bonus/equity: commis...
4+ years account or project management experience
Manage portfolio of 35+ enterprise accounts
Analyze user engagement data for insights
You will actively manage a portfolio of approximately 35 high-touch enterprise customer accounts to ensure they maximize the value of ServiceTitan's software

Job Summary

  • You will actively manage a portfolio of approximately 35 high-touch enterprise customer accounts to ensure they maximize the value of ServiceTitan's software.
  • The role requires building senior-level relationships, solving complex problems, and delivering executive-level confidence in all communications.
  • ServiceTitan offers comprehensive benefits including company-paid medical, dental, vision, 401k match, and up to $20k in fertility services.

Matching Summary

You will actively manage a portfolio of approximately 35 high-touch enterprise customer accounts to ensure they maximize the value of ServiceTitan's software.

Salary

Base: $86,600 - $115,800 USD; Bonus/Equity: Commission-eligible plus equity; Benefits: Comprehensive health, wellness, and parental support included

Skills & Requirements

Must-have

  • 4+ years account or project management experience
  • Manage portfolio of 35+ enterprise accounts
  • Analyze user engagement data for insights
  • Senior-level relationship building skills
  • Solve complex problems with out-of-the-box solutions

Nice-to-have

  • Passion for technology and helping tradespeople
  • Ability to mentor new hires
  • Entrepreneurial mindset in fast-paced environment
  • Strong communication and organizational skills
  • Willingness to travel up to 15% nationwide

Key Requirements

  • 4+ years combined account/project management experience
  • Proven ability to multi-task and manage multiple projects
  • Demonstrated interest in project management and data analysis

Work Rights

Not specified

Tailored Resume

Cover Letter