AixConcept GmbH is seeking a Director of Operations to lead their Professional Services and IT Support teams in a remote capacity. The role involves ensuring operational stability, managing customer satisfaction, and overseeing performance metrics while fostering cross-functional collaboration
Job Summary
The company is looking for a Director of Operations to lead teams in Professional Services and IT Support, ensuring smooth operational execution.
Key responsibilities include end-to-end operational responsibility, customer satisfaction, project and performance management, economic steering, and team leadership.
Benefits include flexible working hours, remote work, 30 days of vacation, diverse training programs, financial benefits, and company health promotion.
Matching Summary
Match Score: 85
AixConcept GmbH is seeking a Director of Operations to lead their Professional Services and IT Support teams in a remote capacity. The role involves ensuring operational stability, managing customer satisfaction, and overseeing performance metrics while fostering cross-functional collaboration.
Skills & Requirements
Must-have
End-to-end operational responsibility
Customer satisfaction and escalation management
Performance and process management
Economic steering of operations
Cross-functional collaboration
Team leadership and development
IT operations and quality management
Nice-to-have
Driving digital transformation
Continuous improvement initiatives
Open company culture
Key Requirements
Several years of experience in a senior operations or leadership role
Proven leadership experience in building and scaling teams
Strong understanding of operations and process management
Experience in escalation, incident, and customer management
Ability for economic steering of operational units
Experience in Operational Excellence / Continuous Improvement
Strong understanding of cross-functional collaboration