Customer Experience And Communications Senior Analyst

Warner Bros. Discovery

Hybrid
3+ years in multinational organization
Advanced powerpoint storytelling skills
Cx metrics analysis (csat, satisfaction)
This role drives the execution of the GBS Customer Experience strategy by translating data into actionable improvements for internal customers

Job Summary

  • This role drives the execution of the GBS Customer Experience strategy by translating data into actionable improvements for internal customers.
  • Candidates will own the Voice of Customer program, analyzing feedback trends to influence decision-making across global functions.
  • The position offers a hybrid work model with access to extensive benefits including private medical care, retirement plans, and free HBO Max access.

Matching Summary

This role drives the execution of the GBS Customer Experience strategy by translating data into actionable improvements for internal customers.

Skills & Requirements

Must-have

  • 3+ years in multinational organization
  • Advanced PowerPoint storytelling skills
  • CX metrics analysis (CSAT, satisfaction)
  • Voice of Customer program ownership
  • Executive presentation creation

Nice-to-have

  • Experience with Canva, Miro, Lucidchart
  • Service management background
  • Process improvement mindset
  • Financial planning backup support
  • Collaborative stakeholder management

Key Requirements

  • Bachelor's degree in communication, business, or related field
  • 3+ years experience in customer experience and service management
  • Proven ability to translate data into insights

Work Rights

Not specified

Tailored Resume

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