Competitive base salaries; performance based bonus...
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3-5 years customer journey expert or business analyst experience
Experience with orangesharing documentation platform
Proficiency in figjam for co-creation workshops
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ING is seeking a Customer Journey Expert for a hybrid role in Milan, Italy, focused on enhancing customer experiences across digital channels. The position requires strong analytical skills, experience in digital environments, and the ability to collaborate cross-functionally to drive customer-centric solutions.
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Job Summary
The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a focus on digital channels.
Candidates must translate customer needs into journey designs using tools like OrangeSharing and FigJam while defining and monitoring digital KPIs to identify friction points.
ING offers a flexible smart working model, competitive salaries with performance bonuses, and a culture focused on empowering people to stay a step ahead.
Matching Summary
Match Score: 75
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ING is seeking a Customer Journey Expert for a hybrid role in Milan, Italy, focused on enhancing customer experiences across digital channels. The position requires strong analytical skills, experience in digital environments, and the ability to collaborate cross-functionally to drive customer-centric solutions.
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Salary
Competitive base salaries; Performance based bonuses; Benefits include flexible smart working, training, and well-being moments
Skills & Requirements
Must-have
3-5 years Customer Journey Expert or Business Analyst experience
Experience with OrangeSharing documentation platform
Proficiency in FigJam for co-creation workshops
Strong analytical mindset for digital KPI interpretation
Ability to operate in cross-functional agile delivery setups
Nice-to-have
Experience in complex regulated banking environments
Strong customer-centric and outcome-driven approach
Clear communication skills to align diverse stakeholders
Comfortable operating in fast-paced evolving environments
Key Requirements
3–5 years of professional experience in similar roles
Solid experience working on digital channels and CX initiatives
Proven ability to operate in cross-functional and agile delivery setups