Customer Care Agent Energy Efficiency (call Center) - Remote

ICF

US Remote
Base: $31,422.00 - $53,417.00; bonus/equity: not s...
Fully remote
2+ years call center experience
High school diploma required
Proficiency in ms office suite
This role involves handling a high volume of non-scripted customer interactions regarding energy efficiency rebates and program guidelines

Job Summary

  • This role involves handling a high volume of non-scripted customer interactions regarding energy efficiency rebates and program guidelines.
  • The company offers flexible workplace arrangements, professional development resources, and a 401k matching plan.
  • Team members will provide technical assistance on energy-efficient technologies to companies participating in utility-sponsored programs.

Matching Summary

This role involves handling a high volume of non-scripted customer interactions regarding energy efficiency rebates and program guidelines.

Salary

Base: $31,422.00 - $53,417.00; Bonus/Equity: Not specified; Benefits: 401k matching, Employee Stock Purchase Plan, donation matching

Skills & Requirements

Must-have

  • 2+ years call center experience
  • High school diploma required
  • Proficiency in MS Office Suite
  • Ability to pass background check
  • Drug screening clearance required

Nice-to-have

  • Previous sales or customer service experience
  • Strong data entry and database navigation skills
  • Typing speed of 45-50 wpm
  • Experience assisting homeowners and contractors
  • Willingness to work limited overtime

Key Requirements

  • High school diploma
  • 2+ years call center experience
  • MS Word and Excel proficiency
  • Pass background check and drug screening

Work Rights

Not specified

Tailored Resume

Cover Letter