Base: $59,200 - $98,600; bonus/equity: not specifi...
Customer success saas/b2b
Subscription lifecycle understanding
Drive adoption and retention
The Solutions Consultant is accountable for ensuring customers realize maximum value from CounselLink by driving adoption, engagement, retention and measurable outcomes
Job Summary
The Solutions Consultant is accountable for ensuring customers realize maximum value from CounselLink by driving adoption, engagement, retention and measurable outcomes.
Serving as the customer's trusted advisor, the SCl partners closely with Account Managers and cross‑functional teams to deliver seamless experiences and ensure customers achieve their strategic objectives.
We promote a healthy work/life balance across the organization, offering numerous wellbeing initiatives and shared parental leave to help you meet your immediate responsibilities and long-term goals.
Matching Summary
The Solutions Consultant is accountable for ensuring customers realize maximum value from CounselLink by driving adoption, engagement, retention and measurable outcomes.
Salary
Base: $59,200 - $98,600; Bonus/Equity: Not specified; Benefits: Country specific benefits
Skills & Requirements
Must-have
Customer Success SaaS/B2B
Subscription lifecycle understanding
Drive adoption and retention
Customer health monitoring
Deliver business reviews
Nice-to-have
Trusted advisor role
Proactive risk management
Advocate for user needs
Flexible working hours
Key Requirements
Proven experience in Customer Success, Account Management or similar
Knowledge of LexisNexis products or related industries