Trc Service Supervisor

Oklahoma Tax Commission

Oklahoma County, USA
Base: $81,000; bonus/equity: not specified; benefi...
On-site with occasional telework
Tax legislation expertise
Customer service leadership
Data analysis skills
The Oklahoma Tax Commission is seeking a TRC Service Supervisor to lead a team of Taxpayer Resource Center Representatives, focusing on delivering exceptional customer service and tax support. The role requires strong leadership, technical expertise in tax legislation, and data analysis skills, with a full-time salary of $81,000 and a comprehensive benefits package

Job Summary

  • The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service, promoting tax compliance through transparency and fairness.
  • This role is responsible for overseeing daily operations, ensuring high-quality customer service, and driving team performance in delivering accurate and timely tax support.
  • Employees receive a generous state-paid benefit allowance, a wide choice of insurance plans, a retirement savings plan with a generous match, and paid time off.

Matching Summary

Match Score: 85

The Oklahoma Tax Commission is seeking a TRC Service Supervisor to lead a team of Taxpayer Resource Center Representatives, focusing on delivering exceptional customer service and tax support. The role requires strong leadership, technical expertise in tax legislation, and data analysis skills, with a full-time salary of $81,000 and a comprehensive benefits package.

Salary

Base: $81,000; Bonus/Equity: Not specified; Benefits: Generous state-paid benefit allowance, insurance plans, retirement savings plan with match, 15 days vacation, 15 days sick leave, 11 paid holidays, paid maternity leave, longevity bonus

Skills & Requirements

Must-have

  • tax legislation expertise
  • customer service leadership
  • data analysis skills
  • performance management
  • process improvement

Nice-to-have

  • IRS tax systems experience
  • bilingual proficiency in Spanish

Key Requirements

  • Bachelor's degree in accounting, finance, business administration, or related field
  • 3 years of experience in call center, customer service, or tax-related environment
  • 2 years in a supervisory or leadership role
  • Valid Oklahoma State Driver’s License

Work Rights

Not specified

Tailored Resume

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