The Service Transition Manager is responsible for managing all Service Design and Transition activities to deliver projects from idea to live delivery
Job Summary
The Service Transition Manager is responsible for managing all Service Design and Transition activities to deliver projects from idea to live delivery.
Key responsibilities include producing Service Design Packages that define service criticality, support models, and staffing requirements while adhering to best practice methodologies.
The role requires strong collaboration with architects, product owners, and engineers to implement technical solutions and ensure services meet quality and budget constraints.
Matching Summary
The Service Transition Manager is responsible for managing all Service Design and Transition activities to deliver projects from idea to live delivery.
Skills & Requirements
Must-have
ITIL Foundation level minimum
Service Design Package production
Supplier and vendor management
ServiceNow ITSM toolset knowledge
Major Incident Management experience
Risk and issue resolution processes
Nice-to-have
Voice of the Customer practices
Data analysis and insight generation
Automation in Service Management
Matrix management skills
Commercial project milestone tracking
Empathetic customer perspective
Key Requirements
Minimum ITIL Foundation certification
Right to work in the UK required
Experience with ServiceNow or similar ITSM tools
Proven background in Major Incident Management
Strong analytical and problem-solving capabilities