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Chanel is seeking a Boutique Operations Manager to lead operations in their Hong Kong location, ensuring compliance and optimizing processes to enhance both client and employee experiences. The ideal candidate should possess significant experience in retail operations, particularly within the fashion or luxury sectors.
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Job Summary
Ensure that operations and processes are compliant and effective to support an industry-leading client and employee experience.
Leads Stock Team, CASS, Boutique Assistants, Alteration (where applicable) and Cashiers to ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, after-sales service and all other policies are followed.
Motivates and inspires the Boutique Support Team in setting the highest standard for client and employee experience.
Matching Summary
Match Score: 75
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Chanel is seeking a Boutique Operations Manager to lead operations in their Hong Kong location, ensuring compliance and optimizing processes to enhance both client and employee experiences. The ideal candidate should possess significant experience in retail operations, particularly within the fashion or luxury sectors.
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Skills & Requirements
Must-have
Upholding Brand Image
Boutique Operations SOPs
Stock Team Management
Client and Employee Experience
Operations Optimization
Nice-to-have
Fashion or Luxury Industry Experience
Sustainability Focus
Omnichannel Processes
Key Requirements
At least 5 years of retail operation experience
3 years in team management
Previous working experience in fashion or luxury industry is a plus