Sr Client Success Manager

Global Payments

United States
Base: $75,000 - $85,000; bonus/equity: not specifi...
Fully remote
5+ years technical account management experience
High-level functional knowledge of touchnet products
Proven client retention success rates
The role is responsible for creating a growth and retention strategy by building relationships with strategic clients in the payments technology landscape

Job Summary

  • The role is responsible for creating a growth and retention strategy by building relationships with strategic clients in the payments technology landscape.
  • Candidates must utilize Strategic Account Management to secure long-term relationships and drive measurable account development with key decision makers.
  • Global Payments offers a comprehensive benefits package including medical, dental, vision care, EAP programs, and paid time off.

Matching Summary

The role is responsible for creating a growth and retention strategy by building relationships with strategic clients in the payments technology landscape.

Salary

Base: $75,000 - $85,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, EAP, PTO, retirement options

Skills & Requirements

Must-have

  • 5+ years technical account management experience
  • High-level functional knowledge of TouchNet products
  • Proven client retention success rates
  • Experience managing strategic account portfolios
  • Ability to salvage at-risk clients

Nice-to-have

  • Payment processing industry experience
  • Experience in higher education sector
  • Strong persuasive ability to invest in solutions
  • Cross-team collaboration skills
  • Subject matter expertise sharing

Key Requirements

  • Bachelor Degree preferred or equivalent experience
  • 5+ years experience with TouchNet products
  • Enterprise level software/hardware support experience
  • US residency within commuting distance to office

Work Rights

Not specified

Tailored Resume

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