Customer Support Assistant

GrowthAssistant Careers

Php 55,000 - 70,000 pm; not specified; health insu...
On-site
Customer-first mindset
High-quality service delivery
Handle inbound customer calls
GrowthAssistant is seeking a Customer Support Assistant to provide high-quality service for a well-known US brand. The ideal candidate should possess a customer-first mindset, with at least two years of experience using Zendesk and strong communication skills

Job Summary

  • GrowthAssistant is looking for a Customer Support Assistant for one of their clients in the US.
  • The Benefits include Work From Home, Bonuses, Paid Holidays and Time Offs, and Health Insurance.
  • This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.

Matching Summary

Match Score: 85

GrowthAssistant is seeking a Customer Support Assistant to provide high-quality service for a well-known US brand. The ideal candidate should possess a customer-first mindset, with at least two years of experience using Zendesk and strong communication skills.

Salary

Php 55,000 - 70,000 per month; Not specified; Health Insurance Card

Skills & Requirements

Must-have

  • Customer-first mindset
  • High-quality service delivery
  • Handle inbound customer calls
  • Respond to support emails
  • Use client-provided templates
  • Provide accurate product information
  • Log customer interactions
  • Escalate Tier 2 inquiries
  • Adhere to established SLAs
  • Track customer concern trends
  • Maintain brand communication guidelines

Nice-to-have

  • Proactive FAQ documentation
  • Growth-oriented mindset
  • Desire to learn and grow
  • Take on more responsibilities
  • Experience with loan products
  • Experience with fintech companies

Key Requirements

  • 2+ years CX platform experience (Zendesk)
  • Strong verbal communication skills
  • Strong written communication skills
  • Experience with Slack
  • Experience with G Suite

Work Rights

Not specified

Tailored Resume

Cover Letter