Student Success Advisor (remote - Full Time Opportunity)

Risepoint

Australia
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Proactive outreach services
Student performance monitoring
Issue resolution and coaching
** Risepoint is seeking a Student Success Advisor to provide support and guidance to students enrolled in online programs at regional universities in Australia. The ideal candidate will demonstrate strong emotional intelligence and a proactive approach to ensure student success from enrollment to graduation. **

Job Summary

  • The Student Success Advisor is responsible for building and maintaining close relationships with students from enrolment through to graduation, resolving any issues to ensure satisfaction and academic success.
  • This role requires the ability to navigate complex conversations of a personal and sensitive nature with skill, utmost professionalism, empathy, and confidence.
  • Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

Matching Summary

Match Score: 75

** Risepoint is seeking a Student Success Advisor to provide support and guidance to students enrolled in online programs at regional universities in Australia. The ideal candidate will demonstrate strong emotional intelligence and a proactive approach to ensure student success from enrollment to graduation. **

Skills & Requirements

Must-have

  • proactive outreach services
  • student performance monitoring
  • issue resolution and coaching
  • timely communication and services
  • handling high volume calls
  • student registration assistance

Nice-to-have

  • strong emotional intelligence
  • calm solutions-focused approach
  • high level of resilience
  • client service-oriented
  • naturally curious and energetic

Key Requirements

  • Bachelor's Degree from an accredited institution
  • Minimum of 2 years customer service experience
  • Must reside in Australia

Work Rights

Must reside in Australia

Tailored Resume

Cover Letter