It Support Specialist

Sony Interactive Entertainment

Dublin, Ireland
On-site
Tier 2 technical support experience
Windows macos linux platform support
Powershell bash python scripting
The role involves delivering advanced Tier 2 technical support as a senior escalation point for complex issues across Windows, macOS, and Linux platforms

Job Summary

  • The role involves delivering advanced Tier 2 technical support as a senior escalation point for complex issues across Windows, macOS, and Linux platforms.
  • Candidates will utilize automation tools like PowerShell, Bash, and Python to streamline operational processes and reduce manual effort.
  • The team is dedicated to redefining world-class employee experiences by removing friction in daily workflows and ensuring seamless digital environments.

Matching Summary

The role involves delivering advanced Tier 2 technical support as a senior escalation point for complex issues across Windows, macOS, and Linux platforms.

Skills & Requirements

Must-have

  • Tier 2 technical support experience
  • Windows macOS Linux platform support
  • PowerShell Bash Python scripting
  • Intune JAMF Pro Active Directory
  • Microsoft 365 enterprise systems

Nice-to-have

  • Mentoring Tier 1 and Tier 2 engineers
  • Interest in operational efficiency automation
  • Strong problem-solving and people skills
  • Experience with ITSM best practices
  • Project management coordination skills

Key Requirements

  • Advanced Tier 2 support capability
  • Proficiency in scripting languages
  • Knowledge of endpoint management tools

Work Rights

Not specified

Tailored Resume

Cover Letter