Guest Experience Specialist

Four Seasons Hotels & Resorts

Macau
Competitive salary, wages, + a comprehensive benef...
Registering and checking out hotel guests
Responding to guest requests
Handling guest problems or complaints
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The Guest Experience Specialist is responsible for welcoming and registering guests, managing their accounts, and resolving any issues to ensure maximum customer satisfaction.
  • The company offers a competitive salary, comprehensive benefits, excellent training, employee discounts, uniform dry cleaning, and complimentary employee meals.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.

Salary

Competitive Salary, wages, and a comprehensive benefits package; Not specified; Complimentary Dry Cleaning for Employee Uniforms, Complimentary Employee Meals

Skills & Requirements

Must-have

  • Registering and checking out hotel guests
  • Responding to guest requests
  • Handling guest problems or complaints
  • Utilizing computer systems for reports

Nice-to-have

  • Genuine heart and luxury service
  • Creating lasting impressions
  • Personalized recommendations and touches
  • Pleasant and caring attitude

Key Requirements

  • High School or equivalent education
  • Reading, writing, and oral proficiency in Chinese and English
  • Macau ID required due to work permit restriction

Work Rights

Must hold a Macau ID

Tailored Resume

Cover Letter