Fraud Detection Officer Perth

Bankwest

Perth, Australia
Hybrid
Based in perth australia
Available for 24/7 rotating roster
Strong problem-solving capability
The role involves delivering excellence in customer service while handling inbound and outbound calls related to potential scam or fraud activity

Job Summary

  • The role involves delivering excellence in customer service while handling inbound and outbound calls related to potential scam or fraud activity.
  • Candidates must be available to work on a 24/7 rotating roster and identify digital fraud trends while following standard operating procedures.
  • Once training is completed, the position may transition to a hybrid working model with a mix of work-from-home and office hub days.

Matching Summary

The role involves delivering excellence in customer service while handling inbound and outbound calls related to potential scam or fraud activity.

Skills & Requirements

Must-have

  • Based in Perth Australia
  • Available for 24/7 rotating roster
  • Strong problem-solving capability
  • High level of personal integrity
  • Confidentiality and privacy principles

Nice-to-have

  • Financial Services industry experience
  • Online and Mobile correlated roles
  • Ability to work in ambiguous environment
  • Passion for inspiring customer confidence
  • Experience resolving basic complaints

Key Requirements

  • Must be based in Perth
  • Availability for 24/7 roster
  • Financial Services experience preferred

Work Rights

Must be based in Perth

Tailored Resume

Cover Letter