The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience
Job Summary
The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience.
This role requires acting as a patient advocate to determine coverage details and facilitate successful reimbursement outcomes.
The position offers a permanent work from home option for remote workers within Canada.
Matching Summary
The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience.
Salary
Base: $44,000.00 - $60,500.00 per year; Bonus/Equity: Not specified; Benefits: Purchase discount program, competitive pay, online learning through Academy
Skills & Requirements
Must-have
Handle new plan member enrollments
Triage calls to appropriate team members
Indexing patient documents
Maintain patient confidentiality
Meet performance and quality metrics
Nice-to-have
Action oriented and empathetic approach
Collaborative team player
Diplomatic professional manner
Understanding of healthcare molecules
Experience in retail environment
Key Requirements
Permanent work from home option available
Compliance with SDM Specialty Health Network policy