Tickets.com, a subsidiary of Major League Baseball, is seeking a Client Services Representative to manage software configuration and client support for their ticketing system. The role requires strong technical skills, customer service orientation, and experience in ticketing software
Job Summary
The Client Services Representative is responsible for Tickets.com software configuration, data migration, and interface/integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements.
This position will prepare, create and maintain ticketing on-sale events, and develop/run reports for clients on Tickets.com ticketing software.
The Client Services Representative is the liaison between their assigned clients and Tickets.com, responsible for ensuring assigned clients are aware of and taking advantage of all Tickets.com products and features.
Matching Summary
Match Score: 75
Tickets.com, a subsidiary of Major League Baseball, is seeking a Client Services Representative to manage software configuration and client support for their ticketing system. The role requires strong technical skills, customer service orientation, and experience in ticketing software.
Salary
Base: $62,500 - $67,000; Bonus/Equity: Bonus; Benefits: Not specified
Skills & Requirements
Must-have
Frontend and backend event software configuration
Software maintenance and report execution
Client liaison and support
Train box office staff on ticketing software
Promote Tickets.com features and functionalities
Nice-to-have
Advocate for client feature requests
Implement best practices as subject matter expert
Consult with users on ProVenue application
Key Requirements
Bachelor’s degree or equivalent combination of education and experience
Minimum two (2) years of experience configuring ticketing software
Box office experience preferred
Computer proficiency essential – MS Office Suite
Remote evening and weekend availability, as required