Manager, Client Experience And Service Delivery - Absence And Disability Management

TELUS Health

Canada
Base: $90,000 - $105,000; bonus/equity: + bonus; b...
Fully remote
Client program goals operationalization
Case management team management
Disability case records auditing
TELUS Health is seeking a Manager for Client Experience and Service Delivery in their Absence and Disability Management division. The role, which is fully remote, involves overseeing a team of Disability Case Managers and ensuring adherence to program goals and quality standards while fostering effective communication with clients

Job Summary

  • The Manager is responsible for operationalizing the ADM client program goals by supporting with administration, and monitoring adherence to best-in-class and client specific processes.
  • Manage a team of Disability Case Manager direct reports, including oversight of activities, coaching, and mentoring.
  • TELUS Health offers rewarding benefits, which may vary per job function, such as a comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan.

Matching Summary

Match Score: 85

TELUS Health is seeking a Manager for Client Experience and Service Delivery in their Absence and Disability Management division. The role, which is fully remote, involves overseeing a team of Disability Case Managers and ensuring adherence to program goals and quality standards while fostering effective communication with clients.

Salary

Base: $90,000 - $105,000; Bonus/Equity: + Bonus; Benefits: Comprehensive total rewards package, minimum 3 weeks of vacation, flexible benefits plan, generous company matched pension

Skills & Requirements

Must-have

  • client program goals operationalization
  • case management team management
  • disability case records auditing
  • HR and industry best practices consultation

Nice-to-have

  • people-focused customer-first purpose-driven
  • innovate and do good
  • foster a culture of innovation
  • inclusive culture that embraces diversity

Key Requirements

  • Minimum 3 years of progressive experience in Absence and Disability Management
  • Minimum 2 years of experience in a leadership, management, supervisory, or coaching role
  • Completed post-secondary education in Health Sciences, Medical Sciences, Business Administration, Counseling, Human Services, Human Resources or Health and Wellness
  • Knowledge of disability best practices, group insurance, mental health claims management and LTD coverages
  • Knowledge of Human Resource practices and associated legislation
  • Demonstrate project management experience working with a large organization
  • Excellent written and oral communication as well as presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter