The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle
Job Summary
The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle.
This role is responsible for ensuring clear, consistent, and effective communication with customers across various voice / no-voice channels, enhancing customer experience/ satisfaction and loyalty.
Prudential Health India (PHI) is on a mission to make Indians healthier, while bridging the health protection gap, undertaking a greenfield health insurance deployment in India.
Matching Summary
The Customer Communication Manager will oversee all customer communication strategies and initiatives throughout the customer lifecycle.
Skills & Requirements
Must-have
customer communication strategies
customer lifecycle communication
customer communication platforms
customer feedback analysis
communication templates and FAQs
escalated customer inquiries
Nice-to-have
co-creation and collaboration
high resilience
consumer behavior and culture
attentive ear for new ideas
hands-on with attention to detail
independent work and multiple initiatives
Key Requirements
Minimum 5 years experience
Excellent written and verbal communication
Proficiency in CRM and communication platforms
Ability to analyze data
Strong problem-solving skills
Master's degree in marketing or relevant field (preferred)