The Operations and Engagement Specialist supports the effective delivery of the nbn Local operating model by overseeing operational governance, reporting, systems ownership, and emergency response coordination
Job Summary
The Operations and Engagement Specialist supports the effective delivery of the nbn Local operating model by overseeing operational governance, reporting, systems ownership, and emergency response coordination.
The role drives automation and process efficiencies, supports capability development across field teams, and enables data-led decision-making in a complex, fast-paced environment.
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected, with diverse perspectives encouraged and multiple employee benefits offered.
Matching Summary
The Operations and Engagement Specialist supports the effective delivery of the nbn Local operating model by overseeing operational governance, reporting, systems ownership, and emergency response coordination.
Skills & Requirements
Must-have
operational governance and reporting
systems ownership and process automation
emergency response coordination
data interpretation and analysis
executive-ready insights delivery
Nice-to-have
continuous improvement mindset
strong communication and influencing skills
planning and prioritisation abilities
experience in matrixed organisation
business application certifications
Key Requirements
relevant tertiary qualification or equivalent experience
business application certifications desirable
experience in complex operational or reporting environment