IT Helpdesk Support (Mandarin Speaking)

OPUS IT SERVICES PTE LTD

Ang Mo Kio, Singapore
Mandarin speaking capability required
First call resolution experience
Microsoft office suite proficiency
The role requires providing quick, responsive, and high-quality technical support across multiple channels including phone and WhatsApp

Job Summary

  • The role requires providing quick, responsive, and high-quality technical support across multiple channels including phone and WhatsApp.
  • Candidates must be able to perform First Call Resolution and escalate complex issues to Level 2 support or vendors within SLA.
  • The position involves maintaining communication with stakeholders and submitting daily, weekly, and monthly reports to management.

Matching Summary

Match Score: 75

The role requires providing quick, responsive, and high-quality technical support across multiple channels including phone and WhatsApp.

Skills & Requirements

Must-have

  • Mandarin speaking capability required
  • First Call Resolution experience
  • Microsoft Office suite proficiency

Nice-to-have

  • Experience with Chatbot and VoiceBot
  • Call Centre environment background
  • Team player with willingness to learn

Key Requirements

  • Singaporean citizenship mandatory
  • CAT2 Project Clearance required
  • Diploma in IT Helpdesk preferred

Work Rights

Must be Singaporean

Tailored Resume

Cover Letter