Client Care Counsellor

TELUS Health (Australia) Pty Ltd

Immediate crisis intervention via phone
Risk assessment and containment skills
Trauma and workplace intervention support
TELUS Health is a global-leading provider empowering individuals to live their healthiest lives through physical, mental, and financial health solutions

Job Summary

  • TELUS Health is a global-leading provider empowering individuals to live their healthiest lives through physical, mental, and financial health solutions.
  • This blended role involves managing clients in urgent or crisis situations by evaluating needs, assessing risks, and providing immediate telephone counseling.
  • The team fosters an inclusive culture that embraces diversity and commits to fair employment practices while prioritizing the safety of all stakeholders.

Matching Summary

TELUS Health is a global-leading provider empowering individuals to live their healthiest lives through physical, mental, and financial health solutions.

Skills & Requirements

Must-have

  • Immediate crisis intervention via phone
  • Risk assessment and containment skills
  • Trauma and workplace intervention support

Nice-to-have

  • Inclusive culture and diversity focus
  • Digital world problem solving
  • Customer-first service approach

Key Requirements

  • Full COVID-19 vaccination required
  • Ability to assess client needs and determine service response levels

Work Rights

Not specified

Tailored Resume

Cover Letter