Not specified; advantageous remuneration system on...
Not specified (likely hybrid or onsite given the nature of the role).
Itsm tool administration experience
Itil framework knowledge
Sql database management skills
Eiffage is seeking an ITSM Administrator to manage and optimize IT service management tools and processes in Saint-Ouen-sur-Seine, France. The ideal candidate will have 3-5 years of relevant experience and expertise in ITSM frameworks like ITIL, along with strong communication and analytical skills
Job Summary
The role is responsible for the functional administration, optimization, and maintenance of ITSM tools including back-office, front-office portals, and knowledge bases.
Candidates must possess 3 to 5 years of experience in system administration or IT service management roles with a degree at Bac+3 to Bac+5 level.
The position offers a full-time permanent contract with benefits including 100% public transport coverage, meal vouchers, and employee stock ownership.
Matching Summary
Match Score: 85
Eiffage is seeking an ITSM Administrator to manage and optimize IT service management tools and processes in Saint-Ouen-sur-Seine, France. The ideal candidate will have 3-5 years of relevant experience and expertise in ITSM frameworks like ITIL, along with strong communication and analytical skills.
Salary
Not specified; Advantageous remuneration system on 13 months; Vacation bonus and profit sharing included
Skills & Requirements
Must-have
ITSM tool administration experience
ITIL framework knowledge
SQL database management skills
Process design and optimization
KPI reporting and analysis
Nice-to-have
Specific ITSM certification preferred
Strong pedagogical communication skills
Proactive problem-solving attitude
Adaptability to technological changes
Key Requirements
Bac+3 to Bac+5 degree in IT
3 to 5 years of relevant experience
Proficiency in major ITSM tools like ServiceNow or Jira