Associate, Payroll Client Services - Sat- Wed - Amer

Bittensormarketcap

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
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Payroll customer service experience
Payroll regulatory requirements
Customer expectations
** Remote is seeking an Associate for their Payroll Client Services team, responsible for handling payroll inquiries and ensuring customer satisfaction. The role requires experience in payroll customer service, strong communication skills, and a commitment to continuous learning. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** Remote is seeking an Associate for their Payroll Client Services team, responsible for handling payroll inquiries and ensuring customer satisfaction. The role requires experience in payroll customer service, strong communication skills, and a commitment to continuous learning. **

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory requirements
  • customer expectations
  • Zendesk, Slack, Notion
  • collaborative team environment
  • payroll knowledge enhancement

Nice-to-have

  • global employment compliance
  • AI capabilities
  • future of work

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter