Dun & Bradstreet is seeking an Ecc Associate Analyst to join their Warsaw team, responsible for 24/7 Level 1 support of global production applications. The role requires proactive monitoring of application alerts and effective incident handling, following ITIL processes
Job Summary
This role provides 24x7 Level 1 support for global production applications within the D&B ECC Operations team.
The incumbent is responsible for proactive monitoring of application alerts, executing routine service restoration steps, and managing incidents according to ITIL standards.
Success in this position requires effective interaction with peers, application support teams, and infrastructure NOC to facilitate incident resolution.
Matching Summary
Match Score: 85
Dun & Bradstreet is seeking an Ecc Associate Analyst to join their Warsaw team, responsible for 24/7 Level 1 support of global production applications. The role requires proactive monitoring of application alerts and effective incident handling, following ITIL processes.
Skills & Requirements
Must-have
24x7 Level 1 support operations
application monitoring and alerting
ITIL incident and problem processes
Nice-to-have
experience with service restoration
collaboration with engineering teams
proactive monitoring skills
Key Requirements
Knowledge of ITIL Incident and Problem processes
Ability to execute routine service restoration steps