Guest Experience Officer - (the Exchange Trx Premium Lounge)
Lendlease
Remote
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High-quality service delivery
Luxury guest experience
Concierge services
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Lendlease is seeking a Guest Experience Officer for their Premium Lounge, focusing on delivering high-quality, personalized service to guests. The role requires experience in luxury hospitality or customer service, with responsibilities including concierge services, problem-solving, and managing VIP guests.
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Job Summary
Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.
Offer comprehensive concierge services, including shopping recommendations, dining reservations, gift wrapping, membership assistance, and luxury concierge support.
Serve light food and beverages while assisting guests with menu selections, adhering to the highest standards of service etiquette.
Matching Summary
Match Score: 75
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Lendlease is seeking a Guest Experience Officer for their Premium Lounge, focusing on delivering high-quality, personalized service to guests. The role requires experience in luxury hospitality or customer service, with responsibilities including concierge services, problem-solving, and managing VIP guests.
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Skills & Requirements
Must-have
High-quality service delivery
Luxury guest experience
Concierge services
Food and beverage service etiquette
Professionalism with VIP guests
Nice-to-have
Multilingual communication skills
Problem-solving and diplomacy
Adaptability to flexible hours
Key Requirements
Proven experience in hospitality, luxury retail, or high-end customer service
Strong knowledge of food handling and beverage service etiquette
Impeccable grooming and presentation
Strong English communication skills
Availability to work flexible hours, shifts, weekends, and public holidays