Good written and verbal communication skills in english
Skills in the use of core ms office products
Excellent communication skills
Capita is seeking a Consultant for Customer Engagement in Kraków, Poland, who will address customer inquiries and concerns efficiently. The ideal candidate will possess strong communication skills and a customer-focused approach, working within a supportive team environment
Job Summary
As Consultant - Customer Engagement you will ensures that customer issues and concerns are answered efficiently and effectively.
You will be answering/making calls to policy holders to assist/verify them, processing verification forms, and assisting customers with any queries/questions/complaints both verbally and in writing.
Benefits include a Mental Health Helpline, an extra day off for voluntary activities, access to Employee Network Groups, LuxMed medical healthcare, Generali group insurance, and Multisport Plus / Classic or MultiKafeteria benefit systems.
Matching Summary
Match Score: 75
Capita is seeking a Consultant for Customer Engagement in Kraków, Poland, who will address customer inquiries and concerns efficiently. The ideal candidate will possess strong communication skills and a customer-focused approach, working within a supportive team environment.
Skills & Requirements
Must-have
Good written and verbal communication skills in English
Skills in the use of core MS Office products
Excellent communication skills
Strong customer focus and good telephone manner
Excellent attention to detail
Ability to work well in teams
Focused and self-motivated approach to work
Nice-to-have
Opportunity to become one of the Internal Trainers
Multinational environment with strong ties to UK business culture