Customer Service Representative

Beyondfinance

Remote
Base: $19—$20 usd; bonus/equity: not specified; be...
Fully remote
High volume inbound and outbound calls
Client issue resolution
Crm database navigation
Beyond Finance is seeking a Customer Service Representative to work remotely, focusing on guiding clients through financial hardship programs with empathy and exceptional service. The role requires a strong work ethic, excellent communication skills, and proficiency in navigating complex computer systems

Job Summary

  • The Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs, guiding them from enrollment through graduation.
  • Responsibilities include providing superior customer service, resolving client issues, maintaining positive client relations, and documenting information in the CRM database.
  • Beyond Finance offers considerable employer contributions for health, dental, and vision programs, generous PTO, paid holidays, paid parental leave, and a 401(k) matching program.

Matching Summary

Match Score: 85

Beyond Finance is seeking a Customer Service Representative to work remotely, focusing on guiding clients through financial hardship programs with empathy and exceptional service. The role requires a strong work ethic, excellent communication skills, and proficiency in navigating complex computer systems.

Salary

Base: $19—$20 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • high volume inbound and outbound calls
  • client issue resolution
  • CRM database navigation
  • desktop computer operation
  • active listening and critical thinking

Nice-to-have

  • compassionate individualized care
  • upbeat positive passionate attitude
  • people-focused approach
  • team collaboration

Key Requirements

  • Minimum 1 year relevant call center experience
  • Reliable high speed internet connection with ethernet
  • Ability to work from home in a distraction free environment

Work Rights

Not specified

Tailored Resume

Cover Letter