This position provides dedicated support to our TOMS customers, proactively monitoring package status and engaging with local centers to identify and resolve issues
Job Summary
This position provides dedicated support to our TOMS customers, proactively monitoring package status and engaging with local centers to identify and resolve issues.
Agents are responsible for providing a 30-minute response time through the cloud-based FRESHDESK platform and serving as the single point of contact for critical escalations.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Matching Summary
This position provides dedicated support to our TOMS customers, proactively monitoring package status and engaging with local centers to identify and resolve issues.