Concentrix is seeking a full-time E-commerce Customer Support Advisor in Kingston, Jamaica, to provide customer service support through inbound calls. The role emphasizes compassionate customer interactions and requires strong communication and problem-solving skills
Job Summary
This position interfaces with customers via inbound calls to provide service support and resolve routine problems regarding the client's products or services.
The company offers a diverse global environment with endless career opportunities, clear development paths, and monthly performance incentives.
Candidates must possess strong attention to detail, excellent communication skills, and the ability to maintain a pleasant professional tone in all customer interactions.
Matching Summary
Match Score: 85
Concentrix is seeking a full-time E-commerce Customer Support Advisor in Kingston, Jamaica, to provide customer service support through inbound calls. The role emphasizes compassionate customer interactions and requires strong communication and problem-solving skills.
Salary
Competitive salary; Monthly performance incentives available; Inclusive perks and benefits
Skills & Requirements
Must-have
Inbound call handling
Troubleshooting customer issues
Strong computer navigation skills
Effective verbal and written communication
Ability to work any 8-hour shift including weekends
Nice-to-have
BPO experience
Passion for doing good for others
Team collaboration skills
Flexibility to adapt to changes quickly
Tolerance for repetitive high-production work
Key Requirements
At least 3 CXC subjects including English Language and Mathematics
Clean criminal background check
Availability for flexible shifts within 24 hours and on weekends