Vip Account Manager, Sportsbook (nj)

FanDuel Group

New Jersey, United States
Base: $79,000 - $99,000 usd; bonus/equity: annual ...
On-site
2+ years high-end customer service experience
Knowledge of online gaming industry essential
Excellent verbal and written communication skills
The role involves managing a portfolio of high-net-worth customers to build strong relationships and increase loyalty within the VIP department

Job Summary

  • The role involves managing a portfolio of high-net-worth customers to build strong relationships and increase loyalty within the VIP department.
  • Employees must ensure compliance and responsible gaming ideals are at the heart of all interactions while delivering tailored rewards and hospitality.
  • FanDuel offers comprehensive benefits including health plans with $0 cost options, generous paid time off, and a 401k match up to 5%.

Matching Summary

The role involves managing a portfolio of high-net-worth customers to build strong relationships and increase loyalty within the VIP department.

Salary

Base: $79,000 - $99,000 USD; Bonus/Equity: Annual bonus and long-term incentive opportunities available; Benefits: Medical, vision, dental, 401k match, PTO, sick leave

Skills & Requirements

Must-have

  • 2+ years high-end customer service experience
  • Knowledge of online gaming industry essential
  • Excellent verbal and written communication skills
  • Experience with Excel for analytical tasks
  • Willingness to work non-traditional business hours

Nice-to-have

  • Understanding of marketing processes preferred
  • Passionate about providing top-level service
  • Confident and people-focused personality
  • Experience mentoring team members
  • Strives to meet productivity targets

Key Requirements

  • Minimum 2 years experience in high end customer service
  • Essential knowledge of online gaming industry
  • Excellent analytical skills and experience with Excel

Work Rights

Not specified

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