ING Hubs Philippines is seeking an IT Service Manager to oversee IT service management processes, ensuring alignment with business goals and driving continuous improvement. The ideal candidate will have a strong background in incident, problem, and change management, with a focus on customer-centric communication and operational governance
Job Summary
Define and maintain ITSM policies, standards, and governance frameworks, ensuring alignment of IT services with business goals and regulatory requirements.
Provide oversight of Incident, Problem, and Change Management processes, leading Root Cause Analysis (RCA) and assessing change requests for risk and impact.
Drive data-driven service enhancements, optimize ITSM processes, and introduce automation and emerging technologies to improve efficiency and user experience.
Matching Summary
Match Score: 85
ING Hubs Philippines is seeking an IT Service Manager to oversee IT service management processes, ensuring alignment with business goals and driving continuous improvement. The ideal candidate will have a strong background in incident, problem, and change management, with a focus on customer-centric communication and operational governance.
Skills & Requirements
Must-have
Incident, Problem & Change Management
Service Level Agreement (SLA) Management
ITSM policies and standards
Root Cause Analysis (RCA)
ITIL best practices
Nice-to-have
Data-driven service enhancements
User experience focus
Value co-creation model
Emerging technologies
Key Requirements
3-5 years of experience
Graduate or bachelor’s degree
Experience handling High Priority Incidents
Excellent oral and written English communication skills