The Service Suite Field Account Manager serves as the primary business liaison for assigned dealership Fixed ops departments, ensuring operational excellence, customer satisfaction, and revenue growth
Job Summary
The Service Suite Field Account Manager serves as the primary business liaison for assigned dealership Fixed ops departments, ensuring operational excellence, customer satisfaction, and revenue growth.
This role combines relationship management, performance analysis, and strategic consulting to help clients maximize platform utilization, efficiency, profitability, and retention in their service operations.
You will be responsible for building and maintaining strong relationships with service managers, advisors, and dealership leadership, while also identifying upsell opportunities and promoting value-added services.
Matching Summary
The Service Suite Field Account Manager serves as the primary business liaison for assigned dealership Fixed ops departments, ensuring operational excellence, customer satisfaction, and revenue growth.
Skills & Requirements
Must-have
Automotive fixed operations experience
Dealership operations understanding
Client relationship management
Performance tracking and reporting
Revenue and retention growth strategies
Nice-to-have
Consulting or business development experience
Familiarity with automotive metrics
Analytical thinking and problem-solving
Customer focus and service excellence
Business acumen and revenue optimization
Key Requirements
3-5 years of automotive fixed operations or account management experience
Proficiency in Microsoft Office Suite, CRM, and DMS