Customer Banking Specialist - Coburg

Clarendonhillsbank

Coburg, Australia
In-depth customer conversations
Support banking needs
Process credit product applications
As the Customer Banking Specialist in our Coburg Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist in our Coburg Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Matching Summary

As the Customer Banking Specialist in our Coburg Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • In-depth customer conversations
  • Support banking needs
  • Process credit product applications
  • Provide financial options
  • Demonstrate in-branch technology
  • Problem solve effectively
  • Champion processes and procedures

Nice-to-have

  • Act with integrity
  • Place customer at centre
  • See big picture for customers
  • Holistic solutions
  • Genuine interest in career

Key Requirements

  • Proven customer service experience
  • Financial Services, Retail or Hospitality experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask right questions
  • Ability to work in busy retail environment
  • Aboriginal &/or Torres Strait Islander people encouraged to apply

Work Rights

Not specified

Tailored Resume

Cover Letter