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RMA CONTRACTS PTE. LTD. is seeking a Service Quality Officer to monitor customer feedback, support contact center operations, and conduct service quality audits in the government sector. The ideal candidate should possess a degree related to communications or business and have a minimum of three years of experience in customer service management or related fields.
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Job Summary
The role involves monitoring and managing customer feedback across multiple channels including contact centre calls and digital platforms.
Candidates will conduct regular service quality audits to ensure compliance with established service standards and guidelines.
The position requires tracking and analyzing customer satisfaction metrics to recommend actionable service improvements.
Matching Summary
Match Score: 75
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RMA CONTRACTS PTE. LTD. is seeking a Service Quality Officer to monitor customer feedback, support contact center operations, and conduct service quality audits in the government sector. The ideal candidate should possess a degree related to communications or business and have a minimum of three years of experience in customer service management or related fields.
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Skills & Requirements
Must-have
Customer feedback management across channels
Contact centre operations monitoring
Service quality audits and compliance
Customer satisfaction metric analysis
Case escalation and resolution support
Nice-to-have
Experience in data analytics
Strong interpersonal communication skills
Vendor coordination for system enhancements
Key Requirements
Degree in Mass Communications, Marketing, Business, or related discipline
Minimum 3 years of relevant experience in customer service management
Experience in call centre operations or service quality roles