Call Center Operator

Jllcareers

Richmond, VA, US
Base: 32,000.00 – 40,000.00 usd py; bonus/equity: ...
**
Excellent customer service skills
Proficiency with corrigo
Manage high call volumes
** JLL is seeking a Call Center Operator for a fully remote position in Richmond, VA, and Riverwoods, IL. The role involves managing incoming calls, processing work orders, and providing exceptional customer service in a facilities management context. **

Job Summary

  • This position serves as the primary point of contact for incoming calls from client facilities, facilitating all facilities and engineering department work orders.
  • You'll provide excellent customer service while ensuring customers receive timely feedback on work order resolutions.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

Match Score: 75

** JLL is seeking a Call Center Operator for a fully remote position in Richmond, VA, and Riverwoods, IL. The role involves managing incoming calls, processing work orders, and providing exceptional customer service in a facilities management context. **

Salary

Base: 32,000.00 – 40,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Proficiency with Corrigo
  • Manage high call volumes
  • Maintain strict confidentiality

Nice-to-have

  • Suggest process improvements
  • Familiarity with healthcare systems

Key Requirements

  • High School Diploma or GED
  • 1+ years of applicable working experience
  • Ability to operate Windows OS desktop computer
  • Competent knowledge of WebEx and Microsoft Office Suite
  • Proficiency with Genesys Cloud or similar software

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter