Not specified; bonus available; pension scheme, bo...
Hybrid
Leadership of senior delivery leads
Strategic change management
Operational governance and compliance
The role involves leading a team of Operations Delivery Leads to ensure high performance and deliver great customer experiences across the Financial Support department
Job Summary
The role involves leading a team of Operations Delivery Leads to ensure high performance and deliver great customer experiences across the Financial Support department.
Candidates must demonstrate the ability to coach senior leaders, manage complex operational metrics, and drive structural improvements during periods of change.
The company offers comprehensive benefits including pension schemes, bonuses, private medical insurance, and access to extensive training programs through Capital One University.
Matching Summary
The role involves leading a team of Operations Delivery Leads to ensure high performance and deliver great customer experiences across the Financial Support department.
Salary
Not specified; Bonus available; Pension scheme, bonus, generous holiday entitlement, private medical insurance included
Skills & Requirements
Must-have
Leadership of senior Delivery Leads
Strategic change management
Operational governance and compliance
Financial support operations experience
Senior-level coaching capabilities
Nice-to-have
Experience in collections and recoveries
Track record of large-scale transformation
System migration leadership
Diverse team engagement skills
Continuous improvement mindset
Key Requirements
Proven experience managing other People Leaders or Delivery Leads
Extensive experience within Financial Difficulties, Collections & Recoveries
Expert-level decision-making balancing commercial and customer outcomes