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CSA Group is seeking an Operations Support Analyst in Cleveland, OH, to facilitate efficient project execution through coordination and documentation management. The role emphasizes customer service and operational efficiency, supporting various internal teams and ensuring quality and compliance throughout the project lifecycle.
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Job Summary
The Operational Support Analyst (OSA) provides non-technical service delivery support to ensure the efficient, accurate, and timely execution of customer projects.
The role supports project intake, documentation readiness, workflow coordination, sample logistics, and customer communication throughout the project lifecycle.
By enabling operational efficiency and reducing delays or rework, the OSA supports CSA Group’s commitments to quality, safety, compliance, and customer satisfaction.
Matching Summary
Match Score: 75
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CSA Group is seeking an Operations Support Analyst in Cleveland, OH, to facilitate efficient project execution through coordination and documentation management. The role emphasizes customer service and operational efficiency, supporting various internal teams and ensuring quality and compliance throughout the project lifecycle.
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Skills & Requirements
Must-have
Project intake and preplanning
Customer communication and updates
Documentation management
Workflow coordination
Sample logistics management
Microsoft Office proficiency
Nice-to-have
Continuous improvement identification
Professional and well-stocked environment
Proactive solutions-oriented approach
Key Requirements
Associate's or Bachelor's degree or equivalent professional experience
Prior experience in operations support, project coordination, customer service, or administrative role preferred
Experience in a regulated, technical, laboratory, certification, or professional services environment is an asset